MARGARITA
Business Operations Strategist & Fractional COO
Résumé
WORK
> Business Operations Strategist & Fractional COO | Self-Employed | 2023–Present
I work with founders and growing businesses to design and implement the operational infrastructure that lets them scale. Engagements range from targeted project work—building a specific system or fixing a specific bottleneck—to retained operational leadership as a Fractional COO.Selected work includes restructuring client onboarding systems that had been managed manually via spreadsheets, implementing project and task management infrastructure for multi-stream businesses, and working with founders to simplify overly complex product and service offerings to improve profitability and focus.
> Founder & Operator | Organized by Margarita | 2023-2024
Built and operated a professional organizing business from the ground up with a £500 startup investment. Designed all operational systems independently—including client onboarding automation via HoneyBook, contracts, SOPs, booking systems, and financial processes. Reached £8,000 in revenue within 8 months by focusing on high-value clients and removing low-margin work. This engagement is the foundation of everything I now offer clients.
EDUCATION
> BA in Liberal Arts
Sarah Lawrence College
> Operations Management Professional Certificate by Jack Welch Management Institute
LinkedIn Learning
Services & Investment
Operations
Setup
Investment from £1,100
Project-based | Designed Scope | Fixed deliverableIncludes:
✦ Focused discovery of the specific area we’re solving for. Please note, this is not a full business audit, but a thorough understanding of the bottleneck at hand
✦ Implementation of 1–2 targeted solutions to the identified bottleneck—the right tools or systems for the problem, not a broad overhaul
✦ Documentation so your team can run it without you
✦ Handover session to ensure you're set up for ongoing success
✦ Ideal for: New businesses or founders ready to build properly from the start
Operations Manager Retainer
Investment from £1,800
Monthly retainer | Ongoing management | Outcome-focusedIncludes:
✦ Active management of your operations on a month-to-month basis
✦ Process improvement and system updates as your business evolves
✦ Project management across key workstreams
✦ Monthly priority-setting session to keep us aligned
✦ Strategy and implementation — you retain final decisions, I drive execution
✦ Ideal for: Growing businesses that need a capable operational partner, not just a task-doer
Fractional
COO
Investment from £3,000
3-month minimum contract | Leadership-level engagementIncludes:
✦ Full ownership of your operations function — strategy through to execution
✦ Operational audit and 90-day roadmap built in month one
✦ Attendance and active input in leadership and founder meetings
✦ Team and process oversight — I lead, not just advise
✦ KPI tracking with monthly reporting on operational outcomes
✦ Proactive identification of risks, inefficiencies, and growth opportunities
✦ Ideal for: Founders who want to step back from daily ops and need a trusted leader to step in
*Scope and priorities are defined during onboarding
Why Work With Me
> Expertise
A lot of people can manage your admin. Far fewer can look at your entire operation, identify what's actually broken, and build the infrastructure to fix it properly.
> Proven Experience
I've built my own business from the ground up. I know what it feels like to be the founder, the admin, the strategist, and the delivery person all at once—and I know what changes when the operations actually work. I don't offer theory. I offer systems I have tested, refined, and used.
> Your Business, Your Way
I adapt to your business, not the other way around. I work within your existing tools where possible and I never impose a one-size-fits-all approach. Every engagement starts with understanding what you actually need—not what a template says you should have.
> Quality Without Compromise
Quality isn't a bonus — it's the baseline. My methods are evergreen — dependable, efficient, and built to evolve with your business.
> Three Levels of Support
I work at three levels—Operations Setup, OBM Retainer, and Fractional COO—so wherever you are in your business, there is a level of support built for you.
> Full Commitment
When I commit to your business, I treat it with the same care and intention I bring to my own.
ABOUT ME
I'm Margarita—a Mexican-American creative, raised in California and currently based in the UK.I build operational systems that save founders time, money, and energy. From onboarding systems and financial processes to SOPs and workflow infrastructure—the businesses I work with move faster, run cleaner, and require less of their founder's time to keep functioning.I work with intention, keep things lean, and never compromise on quality. Every system I build is designed to grow with your business—efficient, reliable, and always improvable. Resulting in a service where clients feel seen, heard, and genuinely taken care of.I work with women entrepreneurs and founders doing meaningful work—particularly in wellness, education, and therapy. I'm selective about who I take on because the quality of the work matters more to me than the volume of clients I serve.I work remotely with clients in the UK and the US.With me, you can take a breath—I'll handle the rest.
BOOK A CALL TO WORK WITH ME
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CONTACT INFORMATION
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